FAQ – Declan + Crew

FREE US SHIPPING ON ORDERS OVER $75

FAQ

Hours of Operation: Declan + Crew is open Monday-Friday from 9am- 5pm, however orders on our site can be placed 24/7. Please allow 24-48 hours for email inquiries. Not only am I a small shop owner, but I am also a wife and mama to two little boys handling all of life's daily adventures. 

Returns + Exchanges: We want to make sure you are completely satisfied with your order. We currently do not offer returns, but can offer exchanges. 

To exchange an item, please contact us at hello@declanandcrew.com with your order number and the item you wish to exchange. Once we receive your item in original and unused condition, we will offer a shop credit with the dollar amount in which the item was purchased for, minus a 10% restocking fee. 

Turn-Around Time: Please allow 1-3 weeks processing + shipping (3-5 business days) for in-stock items to arrive at your doorstep. Hundreds of orders are received each month, so orders are processed in the order they are received. 

Shipping: Once shipped, Declan + Crew is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify me before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout and through Paypal. Unfortunately, we cannot email tracking information if not presented at the time of checkout. No exceptions. Typically, shipping labels are printed in batches, so your label may show a delay in shipment details. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 

International Shipping: Yes, we ship worldwide! Shipping ranges from $10-15 depending on the destination + weight of the package. Please allow for longer shipping time for your order to arrive at your home. We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages, as this is out of our control. 

Shipping Changes: Please make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to hello@declanadncrew.com within 2 hours of purchase with the email subject "Shipping Address Change (Order Name + Number)".

Pre-Orders: Preorders may take up to 4 weeks to process + shipping (3-5 business days). Please understand that this window may be 1-2 weeks longer if there is an issue with garment backorders. 

Order Changes: Please make sure to verify all items being purchased before checkout. Once your order is placed, all sales are final and no changes can be made. To be fair to all customers, no exceptions.

Discounts + Store Credits: Any discount codes must be presented at checkout to be valid. Discount codes are not valid on previous purchases. Only one discount may be used per transaction. Store credits cannot be combined with discounts. 

Terms of Use + Liability: Declan + Crew will not be liable for any accidental occurrences. Items are not meant to be worn as sleepwear and accessories/hoodies should be removed before sleep. Littles should never be left unattended in any of our products. Always inspect items before use, such as teething necklaces or wooden teethers. Discontinue use with any signs of wear or tear.

Inquiries: Declan + Crew is very active on Instagram, however we often miss questions or inquiries due to the high volume of traffic we receive each day. Please make sure to email us at hello@declanandcrew.com with any collaboration, wholesale, or order questions. PLEASE include your order number if inquiring about an order placed. We will get back with you as soon as possible, typically 24-48 hours after receipt. Keep in mind that emails over the weekend may be responded to on our next business day, Monday.

Privacy Policy
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use ""cookies"" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the ""Do we use 'cookies'?"" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the ""How can you opt-out, remove or modify information you have provided to us?"" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use ""cookies""?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term ""outside parties"" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the ""My Account"" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the ""My Account"" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Thispolicy was last modified on September 27, 2014.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our privacy policy.

 

 

 

 

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